Welcome Little Dutch Family! We would like to inform you about the possible delay in delivery due to the coronavirus. Read more here. #StaySafe

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Customer service

Order & Checkout

How can I use my giftcard?

Use the unique giftcard code which you received by e-mail during the check-out.
Click on 'Do you have a cupon code?' and enter your giftcode.

The e-voucher giftcard can be spend all at once or in multiple purchases. The credit not used will remain on your unique e-voucher number. 

Choose one of the following amounts for the giftcard: €10, €20, €30, €40, €50.

Do you have a minimum order value?

No, we do not have a minimum order value. 
Shipping costs may be applied, though, depending on the total order value and the shipping location.

You can find the shipping costs table here.

How can I tell that you have you received my order?

As soon as we receive your order, we will send you an e-mail. 

If you haven't received an e-mail within an hour, check your Spam mailbox. Still no sign of an e-mail from Little Dutch? Please get in touch with us by sending an e-mail or message or by calling us. We will confirm together whether your order has been received or not. 

Are all products on stock?

We do our everything we can to show the stocks of our products in realtime. This means we can be sure that all products offered on this website are actually on stock.

If in any unexpected case, it does happen that an ordered item is not on stock, our team will contact you as soon as possible with a suitable solution.  

What happens to my personal data when I place an order?

We understand your personal data are valuable to you. That is why we process and secure them with the utmost care. With us, you can count on the safety of your data. We follow the applicable laws and regulations.

Read our full privacy statement here

Can I provide a different billing address?

You will be offered the possibility to use a different address during the check out address.

Does my order include VAT?

We sell our products to you as consumer, therefore VAT's are charged and included in the total amount of your order. 

Help, I've lost my login credentials

Don't worry!
Go to the login screen and click on the button 'wachtwoord vergeten'. Enter your e-mail address and click on 'reset password'. You will receive an e-mail with a new password, this password can be changed after logging in to your account. 

How do I apply my discount code?

You will be offered the possibility to apply a discount code during check-out. Enter the code and click on the arrow next to it to apply. The discount will be applied immediately. 

Every discount code can be applied once. You can only apply the code during the order process and cannot apply the code after placing an order.

Promotion Conditions

Opening promotion!

We are proud to finally open our Little Dutch webshop! That is why we offer a free gift with every order!

Provided discount codes can only be used during check-out and cannot be exchanged after placing an order. Discount codes can not be combined with other promotions and are not exchangeable for money.

Would you like to come in contact with us?

If you could not find the answer to your question at the FAQ, please use the contact form below. Our support team will get back to you as soon as possible!

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